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National Rail Ticket Office 1 – National Express 0

As more people are pressured to operate online in order to increase corporate profits we report:

Gloucestershire reader’s verdict on grappling with online National Express Coach booking: appalling!. Her experience:

  1. Website refuses to accept three destinations listed on their map: Preston, Charnock Richard and Chorley.
  2. Phoneline kept her waiting for 15 minutes (so busy) and then cut her off.
  3. Local Post Office attempted a booking. Destination accepted but
  4. would not accept any proposed departure time.
  5. Customer decided to travel by train – involving three changes and at three times the cost.

 

 

If only . . .

Time for change?

 

 

 

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