Complaints from Gloucestershire, Hampshire, Middlesex, Berkshire and Wiltshire
Two years ago in its annual report the Care Quality Commission (CQC) reported that patients in England are increasingly being subjected to “care injustice” in which they can access no or poor quality hospital, mental health and social care services. “Some people can easily access good care, while others cannot access the services they need, experience ‘disjointed’ care or only have access to providers with poor services”.
In June cancer care in England faced major disruption during the pandemic with big drops in numbers being seen following urgent referrals by GPs (BBC).
The Times reported in August that the number of people in hospital with Covid-19 has fallen 96% since the peak of the pandemic, according to official data Hospital staff are now treating just 700 coronavirus patients a day in England, compared to about 17,000 a day during the middle of April, according to NHS England.
Despite this freed capacity, some hospitals which did not have a single coronavirus patient on their wards, have still been refusing admission to patients assessed by their GPs as being in need of urgent attention.
Currently there are alarming letters in the press and interviews with people on radio who have life-threatening health conditions and are being denied appointments or treatment – and many with painful but not life-threatening conditions are not being treated. In September alone . . .
A woman in Rodborough, often in great pain, whose dentist is baffled by her condition, has tried to get a hospital appointment with no success and a man from Lyndhurst also writes: “my dentist cannot give me an appointment to have a very painful tooth with an abscess removed”.
A writer from Melbourn in Hampshire wrote: “I am one of the thousands waiting for surgery – in my case a new knee. To say that I am in agony is no exaggeration, and the pain is not restricted to the knee. The other knee is rapidly going the same way My surgeon, in whom I have the utmost faith, tells me his hands are tied and that it has been decreed that no elective surgery is to be carried out on the over-70s – on safety grounds”. She asks:
“How can a civilised country treat its senior citizens in this way? I was a useful member of the community. Now I am a wretched creature dragging myself around on two sticks, frequently in tears. It cannot be right”.
“What is happening with the NHS?” asks a man from Barton-on-Sea, Hampshire: “Last Tuesday, I spent four hours driving for a face-to-face consultation with an oral surgeon, only to be told that the unit would not be operational for surgery until 2021.
The Health Service Journal reported in April that official figures state 40.9 per cent of acute beds were unoccupied — about four times the normal number.
“The hospital was empty, with staff in scrubs standing about doing nothing. The consultation lasted all of 10 minutes, of which 20 seconds involved a physical examination. The rest of the time, the surgeon was apologising for the unit effectively being shut down.”
After giving details of her experience in France, a Harrow doctor asks: “How are the French managing to provide this level of service while Britain’s GPs are barely functioning?”
A councillor from Streatley, Berkshire, writes, “Professor Stephen Powis, the national medical director of NHS England, is deluding himself that the NHS is back in action (Letters, September 5). Are cancer patients, or those waiting for hip replacements, who write letters about delays, and the many patients across the country complaining about half-closed GP surgeries, all making it up?”
“It would appear that the current motto of the NHS is: ‘If it is not the virus, we are not interested.’ How lamentable” writes a man from Chippenham, Wiltshire.
Far better news from Lancashire, Somerset and Durham
In the Preston area – despite quite high levels of coronavirus infection – a man who suddenly had difficulty in swallowing is to have a biopsy today.
Writing from Dulverton in Somerset, Julia recently spent a week in hospital after becoming seriously ill during the night: “I was taken by ambulance to A&E, where treatment was immediate and first-class. Four major scans daily blood tests and two follow-up scans were given next week though the hospital was completely full”.
A Sunderland surgeon writes: “My oral and maxillofacial unit is working almost as before the pandemic, though clinics are running at a reduced number to allow cleaning between patients. I see no reason to close down surgical services for almost four months. Providing that appropriate precautions are taken where necessary, services can function well”.
Prime Minister Boris Johnson, who often advocates a simple consistent approach to messages, should also start working to ensure consistent health care throughout the country.
Before 1990, healthcare in the United Kingdom was provided by health authorities which were given a budget to run hospitals and community health services in their area. The National Health Service and Community Care Act 1990 introduced an internal market into the supply of healthcare in the United Kingdom, making the state an ‘enabler’ rather than a supplier of health and social care provision.
Care homes were then outsourced by local authorities to the private sector which employed large numbers of low-paid workers with weak representation by unions and professional organisations. Spending on social care is now below 2010 levels.
Gill Plimmer describes the way in which global private equity, sovereign wealth and hedge funds have piled into the sector in the past three decades, lured by the promise of a steady government income and the long-term demographics of Britain’s ageing population.
Three of the biggest chains — HC-One, Four Seasons and Care UK — are in the hands of buyout groups.
At the Four Seasons Whitchurch Care Home in Bristol (above), emergency buzzers went unanswered, some medicines were not dispensed and many of its frail and elderly residents had not been given a bath, shower or a wash for a month, an official inspector’s report found. A broken elevator meant residents on the second floor could not be taken to hospital appointments.
Problems are in part a result of:
- a long-term decline in fees paid to providers for social care,
- a state mandated rise in the minimum wage,
- a decline in state funding for local governments, which pay for 60% of their residents,
- short term investment and speculation,
- larger private equity-owned care homeowners have a short-term investment focus and complex structures, involving scores of subsidiary companies, many of which are listed offshore and
- the money to fund the trading coming from taxpayers or from middle class people running down their savings.
When Terra Firma (building better businesses) bought the Four Seasons chain in a £825m deal in 2012, there was still £780m of outstanding borrowings hanging over the business. Now around £1.2bn of interest-bearing debt and loans from unspecified “related” parties.
Nick Hood, analyst at Opus Restructuring & Insolvency, which has advised several care home chains, said “owners are playing with the debt and expecting returns of 12 or 14 per cent and that is simply unsuitable for businesses with heavy social responsibilities”
He adds that the watchdog — the Care Quality Commission — should require the entire corporate structure to be held within the UK
Jon Moulton, the private equity veteran who ran Four Seasons in the early 2000s recommends that care home chains should hold a certain amount of capital, just as banks are requited to do by the Financial Conduct Authority.
Toothless regulator/watchdog places all responsibility on Britain’s cash-strapped local authorities
Kate Terroni, chief inspector of adult social care at the CQC, says that for now it has no authority to introduce minimum capital requirements or to intervene to prevent business failure. “Our powers are to provide a notification to assist local authorities who are responsible for ensuring continuity of peoples care
Meanwhile, as Four Seasons “hurtles towards insolvency”, directors are paid lavishly and their care homes continue to close.
RV sent a link to news that, a few months after accepting an invitation to the Conservatives’ summer party last year, and as the Government announced a new crackdown on poorly performing care homes, the director of the Gold Care chain of nursing homes and many other companies spared £50,000 for the Conservative Party.
This donation entitled him to be a member of the Conservative Leader’s Group, at which he could meet David Cameron and other senior Conservatives.
It was relatively small change from the very large profits made from Gold Care’s 23 nursing homes, where Care Quality Commission inspections found residents in a third of the homes lying “in visible distress”. Readers who can bear the truly appalling details, which portray a very different outcome from the GC ad (left), read on here.
A Conservative spokesman said: “All donations to the Conservative Party are fully permissible and declared to the Electoral Commission in accordance with the rules.”
Update: Christie’s corporate ‘turnaround and recovery’ company site reports: